The Innisfree Commandments
Every Innisfree Hotels’ employee carries a business sized card with our corporate commandments listed on it at all times – either in their wallet or on their person. On one side is our customer service commandments and on the other is the working together commandments.
Cooperative Mode Tools
The Cooperative Mode and its tools can be used in workplace and family settings. Each tool must be studied and practiced with intention if we are to be successful in actualizing its transformative power.
- No Power Plays
A power play is the desire to impose the will of one person over another by attempting to force someone to do something the person basically doesn’t want to do or is not ready to do.
- No Rescues
A rescue is doing something for others that they can easily do for themselves. While a rescue can occur because a team member expects assistance, or asks for help, rescues can also occur when the team member has no expectation of receiving help. Whether you voluntarily provide a rescue, or a team member asks you for help, rescues can damage the relationship.
- No Secrets or Lies
Keeping secrets, telling lies, and withholding information jeopardize trust and damage relationships. These behaviors are detrimental to building an inclusive work environment and can lead to lack of trust in the workplace.
- Being Accountable
Acknowledging that you have made a mistake, taking ownership of the mistake and taking the steps necessary to find a solution, demonstrate what it means to be accountable. If the mistake cannot be corrected, you learn from the situation and choose an alternative course of action under similar circumstances going forward.
- Give Strokes Often
Strokes (affirmations/compliments) are freely exchanged statements that acknowledge and recognize others, making team members feel understood, valued, and noticed. When you affirm the importance of others, you help build and strengthen relationships. The giving of positive affirmations is critical to the success of cooperative environments.
The intentional act of fostering a work environment where every team member feels as though they belong, their voices are heard and their opinions matter. Remember, it hurts to feel left out or ignored.
- Checking Out Paranoid Fantasies
Paranoia is distrust of an individual or group based only on your feeling-it is about what you think others are thinking, without any proof. When you have suspicions about the intentions of behaviors of others, check out your feelings with the individual or group before jumping to conclusions. By checking out your paranoid fantasies, you can identify, reduce, or eliminate your suspicions.
- Sharing A Resentment
A resentment is a negative feeling toward an individual or group, that you feel, treated you poorly or unjustly. When you hold on to resentment, negative feelings can fester and grow. Rather than holding on to the resentment, share that resentment with the person or group involved. In cooperative work environments, you should not fear judgment or retaliation. When you release the pent-up negative feelings, the relationship can be restored to one of mutual love, sharing, and trust. A team member may respond no to your request to share a resentment.” Should this happen, you might want to check in again later.
Confidentiality offers protection that information about the feelings or experiences of someone else will not be shared unless the person gives you permission to do so. Keeping conversations private creates a safe and caring environment for everyone.